The majority of problems you might have with DArc32 are related to ensuring that you have the correct source file location and target file location set up properly.  These items are set up from the Edit | Configuration menu item on the main dialog.

Ensure that you are trying to retrieve log and/or audit files from the proper location, typically a LAN (Local Area Network) drive.  For DCS, the location will be the work directory you've specified in the DCS configuration file using the DCS utility CMCF.  For Maestro, the source file location may be different, but would match what you've configured for Maestro as the log directory using the Maestro configuration program. For XStudio, use the log folder you selected when setting up a station.

Other possible causes of problems include:

These causes will generally be reported to you in the form of an error message, indicating what the problem is.

File Copy Problems

When the log and/or audit files are archived using the copy files method, be aware that the operating system's copy routines are used.  Errors that occur during the copy are coming directly from the operating system, as DArc32 "hooks" the OS copy routines.  Most errors in this area a fairly self-explanatory and will be familiar to users who use Windows 95, 98, 2000 or NT to copy or move files around on their system.

Zip File Problems

Zip files are created when you select the Zip Files option.  In short, all the selected files are placed in a single, industry-standard "zip" file.  The most common problem with zip files occurs when the archive of selected files exceeds the capacity of a single target disk media and the zip file is "spanned", meaning uses more than one disk.  It's been noted that if the second or subsequent disks used in an archive process are not blank, formatted disks (meaning having nothing else on them), the zip routine will occasionally fail with errors that not all data could be written.

This is because the zip file generator looks at the first disk and determines how much data can be placed on each of the target disks, if more than one disk will be required.  If the first disk is blank and has a capacity of 1.44MB, the zip generator believes that each subsequent disk will have the same capacity.

Similarly, starting a zip file archive with a partially filled target disk and then needed to span to another disk will create a problem in that only the amount of storage that could be used on the first disk is used on subsequent disks, thus wasting available space on the second and subsequent target disks.

 

 

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