If you are using XStudio to control a DCS or Maestro system via our rcServer software, there are several items to check as the control connection between XStudio and the DCS or Maestro system has more components.
| 1. | Starting at the DCS or Maestro end of the connection, first ensure that serial remote control is enabled and configured properly. See your DCS or Maestro documentation for details. The rcServer documentation also contains details on setting up these two systems. |
| 2. | Ensure the serial cable connecting the DCS or Maestro unit to the rcServer software PC is correctly wired (null-modem configuration) and connected to the correct COM ports on both ends. |
| 3. | Check your rcServer configuration to be sure you have the correct COM port selected and that the TCP/IP port settings are matched with those of XStudio. |
| 4. | Ensure that rcServer is running. |
| 5. | If both applications, XStudio and rcServer, are running on the same PC and rcServer is running but XStudio cannot connect, it may indicate that another application has control of the default TCP/IP ports the applications use to communicate. You can modify the default ports by opening Preferences and selecting the Audio Properties tab. The ports can be changed in the Host Audio Engine Connection section. |
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If you change the TCP/IP ports, you will also have to modify the port settings in rcServer to match the new settings in XStudio.
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| 6. | If both applications, XStudio and rcServer, are running on the same PC, open Preferences and select the Audio Properties tab. Check that the IP address in the Host Audio Engine Connection section is “127.0.0.1”. If it has been changed from the default, reenter this value. |
| 7. | If XStudio and rcServer are running on different PC’s, a firewall may be preventing communications on the ports being used. You may have to consult with your LAN administrator to determine this. |
